If you ordered a product from our website, Coalatree.eu, we have a 30-day return policy with no questions asked. Here's what you do:
- Send us an email to firstname.lastname@example.org and we will issue a returns authorisation
- You will have to pay the shipment cost returning the product and please send by trackable postage paid.
- Coalatree Europe will not be responsible for damage or loss in transit.
- Please return the product in the original, unmarked packaging including all items that were included in the original package.
- Once we receive your product and have checked it We will confirm to you by email and issue a full credit within 10 working days via the original payment method.