If you ordered a product from our website, Coalatree.eu, we have a 30-day return policy. Here's what you do:
- Send us an email to email@example.com and we will issue a returns authorisation
- You will have to pay the shipment cost returning the product and please send by trackable postage paid.
- IMPT: If your purchase qualified for free delivery and the goods are subequently returned for a refund; the cost of the original standard delivery cost incurred will be deducted from the refund amount.
- If Your orignal purchase qualified for free delivery and value of returned goods means the total cost of the retained goods falls under the free delivery threshold - the orginal delivery charge will be applied and be deducted from the total refund amount.
- Re-stocking - If the customer orders the SAME item in the TWO different sizes and subsequently returns one of the items; Coalatree Europe will charge a restocking fee of £4.50 which will be deducted off the refund amount.
- Coalatree Europe will not be responsible for damage or loss in transit.
- Please return the product in the original, unmarked packaging including all items that were included in the original package.
- Once we receive your product and have checked it We will confirm to you by email and issue a full credit within 10 working days via the original payment method.
- The Returns address is: Coalatree Europe, Cecorp International Ltd, 6 Perches Close, Membland, Plymouth PL8 1HZ
- Items Should be marked "RETURNED GOODS"